Refund Policy

At our store, we stand firmly behind the quality of our wet toilet paper products and are dedicated to delivering a trustworthy, satisfying shopping experience for every customer. This refund policy sets out clear, transparent terms for returns and refunds, so you can shop with complete confidence. We offer a 60-day return window for all purchases, paired with a streamlined refund process designed to resolve your concerns efficiently.

Return Eligibility

To be eligible for a return and full refund, all items must satisfy the following criteria:
  • The return request is submitted within 60 days of you receiving your order
  • Products remain in their original, unopened packaging, in unused and resalable condition
  • All original seals, labels, and product packaging are fully intact
As personal hygiene products, our wet toilet paper adheres to strict sanitation and safety standards. To protect the health and interests of all customers, items that have been opened, partially used, or damaged due to improper handling are not eligible for return or refund.

How to Initiate a Return

To start a return request, please visit our Contact Us page to reach our customer support team. When submitting your inquiry, please include your order number and a brief explanation of your return reason. Our support team will review your request promptly and provide you with complete, step-by-step return instructions.
Please do not ship returned items back without prior confirmation from our team. Returns sent without pre-approval may not be processed, and we cannot guarantee receipt or refund for unconfirmed return shipments.

Return Shipping

All orders placed on our website include free standard delivery, with no shipping fees applied to your purchase. For return shipments, return shipping costs are the responsibility of the customer, unless the return is caused by an error on our end — such as incorrect items shipped, or products arriving damaged or defective.
We recommend using a trackable shipping service for all return packages to ensure secure delivery. We are not liable for items lost, stolen, or damaged during the return transit process.

Refund Processing

Once we receive your returned items and complete a full inspection to confirm they meet all return eligibility requirements, we will initiate your refund within 5 to 10 business days.
All refunds will be issued back to the original payment method used for your purchase, and all refund amounts are denominated in United States Dollars (USD). The refunded sum will match the original price you paid for the returned items, in full alignment with our transparent pricing policy.
Please note that the actual time for the refund to appear in your account may vary slightly, depending on your payment provider’s internal processing schedules. If you do not see the refund reflected in your account after a reasonable period, we recommend contacting your payment provider first for updates. You may also reach out to our support team via the Contact Us page for further assistance.

Order Cancellation

If you wish to cancel your order before it has been dispatched, you may submit a cancellation request through our Contact Us page. All orders are processed and shipped within 1 to 3 business days after payment confirmation, so we encourage you to submit cancellation requests as soon as possible. If your order has already been shipped before we receive and process your cancellation request, you will need to follow our standard return procedure once you receive the items.

Non-Eligible Circumstances

The following situations are not eligible for return or refund:
  • Return requests submitted more than 60 days after order delivery
  • Products that have been opened, used, or modified from their original condition
  • Items damaged due to improper storage, misuse, or accidental damage after delivery
  • Return shipments sent without prior written approval from our customer support team
If you have any questions about this refund policy, return procedures, or need help with a specific order, please visit our Contact Us page to connect with our dedicated support team. We are committed to resolving your concerns fairly, promptly, and professionally.
Thank you for choosing our store as your trusted source for premium wet toilet paper. We appreciate your support and strive to deliver exceptional quality and service with every order.